Process Improvement in Health Care
Course Overview
Course Topics
Benefits
Who Should Attend
Cost
Location (On-Campus or Online)
Continuing Education Units
Instructor
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Course Overview
The Process Improvement in Health Care short course combines the field of Industrial and Systems Engineering with the needs of the health care industry. The National Academy of Engineering found that an inefficient American health care system causes 100,000 preventable deaths and the unnecessary loss of $500 billion each year.* In order to reduce costs and improve patient care, course participants will learn methods to improve efficiency in health care processes.
* Grose, T. (2008, October). Life support systems: Engineers offer ways to get American healthcare off the ‘critical’ list. ASEE PRISM.
Course Topics [back to top]
Useful, practical and popular process improvement methods will be explained and students will have an opportunity to implement many of them, including:
- Process Mapping - how to understand a process with the use of diagrams and graphics
- Queuing - understanding models of processes and their analysis
- Materials management - inventory, its control and optimizing
- Six Sigma basics - how this popular approach is used to reduce unwanted variability and improve quality
- Lean thinking basics - how this popular approach is used to eliminate waste
- Facility layout - why do some arrangements harm productivity and others help it
- Computer simulation - how to make use of this valuable tool
- Focus Groups - how to organize them and how to make them effective
- Change management - once the necessary improvements are identified, how to implement
Benefits [back to top]
- Reduce hospital costs and improve patient care by identifying and correcting bottlenecks, delays and other patient flow problems
- Learn to independently implement Six-Sigma, Lean thinking, Total Quality Management and additional process improvement methods
- Hands-on learning can be tailored to your organizational needs
Audience [back to top]
Health Care Practitioners and Administrators:
- Clinical Staff
- Health Care Administrators and Executives
- Health Care Engineers
- Nurses
- Physicians
Cost [back to top]
On-Campus Participants: $1,600
Includes continental breakfasts, lunch and all course materials. The fee does not include hotel accommodations or transportation.
Online Participant with Live Session Interactivity: $1,100
Includes attendee access codes for live call-in or chat capabilities during class sessions. Also includes all course and lecture materials available for live stream or download.
Online Participant (Archive Access for 30 Days): $900 Includes course materials available for download and viewable archive of lecture for 30 days.
DISCOUNTS: Available for members of the Trojan Family (alumni, faculty, staff) and for groups of 3 or more. Please contact professional@mapp.usc.edu for more information.
Location [back to top]
Three course delivery options are available for participants, on-campus, online with interactivity, and online with archive access:
On-Campus Course is held in state-of-the-art facilities on the University of Southern California campus, located in downtown Los Angeles. Participants attending on-campus will have the option to commute to the course or stay at one of the many hotels located in the area. For travel information, please visit our Travel section.
Online (Interactivity) Course delivery is completely online and real-time, enabling interaction with the instructor and fellow participants. Participants have the flexibility of completing the course from a distance utilizing USC's Distance Education Network technology. Students are required to be online for the entirety of each day's session.
Online (Archive Access) Course is available for online viewing for a period of 30 days. Participants have the flexibility of watching the course at their own pace and convenience - there is no interaction with the instructor or fellow participants. CEUs and a Certificate of Completion are available. Registration must occur by first day of course and access to course and materials is for 30 days.
Continuing Education Units [back to top]
CEUs: 1.4 (CEUs provided by request only)
USC Viterbi School of Engineering Certificate of Participation is awarded to all participants upon successful completion of course.
Instructor [back to top]
David Belson, Ph.D., is an adjunct professor in the USC Viterbi School of Engineering Daniel J. Epstein Department of Industrial and Systems Engineering. He currently teaches graduate level engineering courses at USC in improving health care operations. Belson brings over 25 years of Industrial Engineering experience to this Professional Programs short course and has worked with over a dozen hospitals in improving their processes and teaching process improvement methods. Process implemented in over a dozen hospitals utilizing a wide range of methods and research in health care operations include surgery scheduling, ER queuing, radiology throughput and other patient flow improvements. Belson has previously held management positions at IBM and Ernst & Young and has extensive experience as an independent consultant.
Registration Information [back to top]
To register for the upcoming short course, please visit the Process Improvement in Health Care Registration.
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